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Category Type Category Type  
Primary Service Primary Service
Secondary Service Secondary Service
IT Projects / Services
Service Description Service Description  

Results-oriented, dependable professional experienced in customer services and sales. Excels in fast-paced environments as well as in supervising and motivating staff to increase productivity and company profitability. Works well independently and as part of a team.

Industry Experience Industry Experience  

Maintaining and running services of second largest Internet Services provider in Pakistan. Responsibilities include 2nd and 3rd Level Technical Support to individuals as well as corporate clients. Installation and configuration of various operating systems. Exclusively involved in managing the new project of DSL in Lahore under COMSATS Internet Services Up-Gradation Program in liaison with PTCL Exchanges and Value Added Services for acquisition of Co-Locations and commissioning of E1 lines. Procurement of computer hardware and dealing with hardware & software vendors. Presently working as IT Auditor on behalf of COMSATS and performing IT Audit of various renowned organizations. Also involved in training of customer support staff.

Profile Profile  
Education/Degree/Qualifications/Certificates/Training Education/Degree/Qualifications/Certificates/Training

2007    Masters in IT (MIT) 1st semester commenced from September 24, 2007.Virtual University of Pakistan.

2005    Certificate in RedHat Linux 9.0 Administration, Corvit Lahore. Awarded by PCB.

2002    Completed CCNA studies, COMSATS Network Training Program, Lahore.

1997    MS Windows NT 4.0 Certificate, NICON, Lahore.

1995    Diploma in MIS, University of the Punjab, Lahore.

1994    Lotus 123 Certificate, University of the Punjab, Lahore.

1991    Graduation, (Majors: Statistics, Economics and English)

            University of the Punjab, Lahore

Professional Experience Professional Experience  


MS Windows NT 4.0, MS Windows 2000 (server and professional series), MS Windows XP, Windows 9x and Novell 3.x.


MS Proxy Server 2.0, MS FrontPage, MS Exchange Server 2000, MDaemon, installation and configuration TCP/IP,  web browsers, network cards, modems  and other peripherals.

Broad Band Services (ADSL, HDSL installation, configuration and troubleshooting)

Operating systems:

MS Windows 2000 (Professional & Server), MS Windows XP, MS Windows 9x, MS Windows 3.x and DOS 6.x and Administration of RedHat Linux 9.0.


MS FoxPro, MS Office


PC configuration, add on cards and LAN hardware.

Keywords Keywords  
IT Help Desk
References References

Dr. Waqar Mahmood

Director, University of Engineering and Technology


Skills Skills 10
Experience Experience
10-14 Hourly Rate Hourly Rate US-$ 30.0 Quote Charge Quote Charge US-$ 25.0
Portfolio Portfolio
  Member Since Member Since May 26, 2008
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